Privacy policy

Privacy Policy

Last Updated: October 20, 2026

At Jlbtcedu, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website or make a purchase.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Name and contact details;
Email address and phone number;
Billing and shipping addresses;
Order details and purchase history;
Payment and transaction information processed through our payment providers;
Device, browser, IP address, and website usage information;
Information you provide when contacting customer support.

How We Use Your Information

We may use your information to:

Process payments and fulfill orders;
Arrange shipping and provide tracking updates;
Respond to customer service inquiries;
Manage returns, exchanges, and refunds;
Maintain website functionality and security;
Detect and prevent fraud or unauthorized transactions;
Understand website performance and improve our services;
Send promotional communications where permitted by law and your preferences.

Payment Processing

Payments are handled through the payment providers available at checkout. Payment providers process information necessary to authorize and complete transactions under their own applicable privacy and security practices.

We do not intentionally store complete payment card details on our own systems when payment processing is handled by third-party providers.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website traffic, and improve your browsing experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

How We Share Information

We may disclose personal information to service providers when necessary to operate our store and fulfill your requests. These providers may include:

Our ecommerce platform and website service providers;
Payment processors;
Shipping and fulfillment providers;
Website analytics and security providers;
Customer support and communications providers.

We may also disclose information when required by law, to protect legal rights, or to investigate suspected fraud or security issues.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal obligations.

We use reasonable safeguards designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to certain processing activities.

You may also opt out of promotional emails by following the unsubscribe instructions included in those messages.

To submit a privacy request, contact info@jlbtcedu.com. We may need to verify your identity before processing certain requests.

Children's Privacy

Our website is intended for general consumers and is not directed toward children under 13. We do not knowingly collect personal information from children under 13 without legally required authorization.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites that we do not operate. Please review their privacy policies before providing personal information.